Acceptance of terms
By using the Ink Splash Creative website, you agree to fully comply with these terms and conditions. If you do not agree with them, you may not use the site in any way. We reserve complete rights to revise, change, update, or edit these terms at any time, and using our site constitutes your consent to them. All activity is carried out on the mutual understanding that the user has agreed to these terms of use.
The logo, name, and graphics of Ink Splash Creative and its products and services are the trademarks of Ink Splash Creative. All other company names, brand names, trademarks, and logos mentioned on the site are the property of their respective owners and do not imply any endorsement, sponsorship, or recommendation in either direction.
Indemnity
As a user of this website, you agree to defend, indemnify, and hold harmless Ink Splash Creative and its directors, officers, managers, employees, and representatives from any loss, damages, or costs — including reasonable legal fees — resulting from any third-party claim, action, or demand related to your name or its use.
For any third-party integrations (plugins or APIs), Ink Splash Creative is responsible for integrating those tools, but not for any fees they carry. You are responsible for purchasing any third-party APIs or plugins and giving us access to integrate them. Where you share your own website with us for a proposal or project work, everything on that site is treated as your own publication, and we are not responsible for anything you present through your domain. All of your logos, names, graphics, design themes, brand names, trademarks, content, words, pictures, images, ideas, visuals, and illustrations remain your assets, and we claim no ownership of them.
Copyrights & trademarks
By supplying logos, names, graphics, design themes, brand names, trademarks, content, words, pictures, images, ideas, visuals, illustrations, or other material to Ink Splash Creative for use in your website or any other medium, you declare that you hold the appropriate copyright and/or trademark permissions for it. Ownership of such material remains with you.
Any creative work, artwork, images, or content produced by Ink Splash Creative on your behalf will remain your property. You agree to indemnify and hold Ink Splash Creative harmless from any claims arising from your not having first obtained the required copyright or other necessary permissions.
Refusal
Ink Splash Creative shall be the sole arbitrator of what does and does not constitute a violation of these terms. We reserve the right to update or revise this statement at any time, and to refuse, cancel, or suspend service at our sole discretion. If any provision of this agreement is found to be invalid, that invalidity will not affect the remainder, and we may amend or replace the invalid provision with a valid one that achieves the original intent as closely as possible. This statement supersedes and governs all prior proposals, agreements, or communications made to users of our website.
Cancellation
After design approval from the client, signed contracts cannot be terminated, since the client has given consent on the digital assets. If a project is cancelled after commencement but before design approval, 30% of the total project budget will be deducted and the remainder refunded to the client after due process.
The client will pay any recurring monthly fees (if applicable) as specified in the signed contract or order placed with us. A minimum of 30 days' written notice is required before the end of the term of such services, and Ink Splash Creative may charge any fees payable under the agreement during that period.
Chargeback policy
We prioritise customer satisfaction and aim to keep every transaction smooth and transparent. To ensure fairness, the following chargeback policy applies:
- What a chargeback is — the process through which a customer disputes a transaction with their bank or payment provider and requests a refund directly from them, for reasons such as unauthorised transactions, dissatisfaction, or non-receipt of goods or services.
- Contact us first — after completing a transaction with us, whether through our website, a third-party platform, or any other means, you agree not to initiate a chargeback without first contacting us to resolve the issue. Please reach our support team at support@inksplashcreative.com.
- Requesting a refund — if you're unsatisfied or run into a problem, contact us directly to request a refund. We'll investigate thoroughly and work to resolve it promptly, in line with our refund policy.
- A last resort — we strongly urge customers to treat chargebacks as a last resort after exhausting resolution with us, as they may incur additional fees and affect your credit score.
- Unauthorised chargebacks — any chargeback initiated without first contacting us is considered a violation of this policy. We reserve the right to suspend or terminate the account, pursue legal action to recover losses, and report the incident to the relevant authorities.
By using our services and completing transactions with us, you agree to this chargeback policy alongside these terms. We may review and amend this policy as needed to keep it effective and compliant with applicable law, and will communicate changes through our website or other appropriate channels.
Changes to these terms
We may update these terms from time to time, without prior notice. The current version always lives on this page, with the "last updated" date reflecting the latest revision. We recommend reviewing this statement periodically to stay up to date, and continued use of the site after changes means you accept the updated terms.
Contact us
Questions about these terms? Get in touch: